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Appendix 6

to the Public Offer for the Provision of Payment Services in the Freedom Pay System

No.___ dated ______ ___ 20___.


Requirements for the Company

Design of the Company’s Online Store:


the website shall not be located on free servers of hosting providers. All internal links of the website shall be active and allowing processing, the website shall have a secure https: connection;
no links or banners of websites are allowed, as well as links of banner networks that contradict the requirements of the applicable legislation of the Republic of Kazakhstan, including suspicious websites (for example, websites for adults, etc.), as well as links of banner networks in which banners with suspicious/prohibited content may pop up;
clear identification of the Company, Goods and/or Services offered to Cardholders;
explanation of the procedure and terms of delivery of Goods and/or provision of Services;
final cost of Goods and/or Services, including delivery costs and VAT;
explanation of the procedure for substituting Goods by the Company to the Cardholder in the event of delivery of substandard and/or incomplete Goods;
explanation of the procedure for returning the Goods by the Cardholder to the Company and the procedure for refunding the money paid for the returned Goods, in the event of the Cardholder's refusal to receive the substandard and/or incomplete Goods and/or Goods that do not comply with declared characteristics or description, or if the Goods are failed to be delivered within the specified time;
the period for possible cancellation of the Goods and/or Services ordered;
notification of the Cardholder that the amount of the commission fee withheld hereunder for a payment will be withheld by the Bank from the payment amount, and by the Organization - depending on the particular agreements with the Company;
contact telephone numbers and the postal address of the Company for resolving disputes that may arise;
if the Company accepts Payment Cards only, Transactions on which through the Online Store are carried out using 3D Secure technology, relevant terms thereof shall be posted in the Online Store.

Prohibited Activities

The Company may not sell Goods or provide Services included in the list of prohibited activities:
  • weapons and armament supplies;
  • rocket and space systems, military communications and control systems, as well as regulatory and technical documentation for their production and operation;
  • radioactive waste;
  • explosive waste;
  • atomic energy;
  • poisons, narcotics and psychotropic substances;
  • counterfeit and/or adulterated goods/services;
  • issue and circulation of non-fiat currencies (cryptocurrency), except of those crypto exchanges registered at the AIFC and holding the appropriate license;
  • gambling (including payment for casino chips, gambling services, online casino sites, Bingo), as well as bookmaking services (betting), in the absence of a license/permit from the authorized state body of the Republic of Kazakhstan;
  • binary options;
  • collection agencies, except of those operated by residents of the Republic of Kazakhstan who have a permit from the authorized state body of the Republic of Kazakhstan;
  • sales pyramids: multi-level sales, when people earn money from intermediaries without real goods or goods of dubious quality;
  • databases containing personal data;
  • escort services;
  • erotic and pornographic Internet content;
  • intimate goods and services
  • products and services that incite or support racism, violence, hatred, discrimination, abuse, pedophilia or other immoral activities;
  • trade in wild animals belonging to the category of "protected or endangered" or animal products obtained by poaching or other illegal methods.


List of documents to be submitted to the Organization/Bank in the event of disputed transactions:
  • Agreement on the terms of payment by the Holders of payment cards for goods and services sold through the Online Store or any user agreement;
  • Consignment note (or packing list) containing a list of Goods delivered and signed by the Cardholder against receipt of the Goods.

and/or

  • Document confirming the receipt of the Services by the Cardholder, certified by his/her signature.