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Information for payers
FAQ
To pay for goods and services using our system, registration is not required! Just select the product and pay the invoice in any convenient way. The authorization result will be transmitted to the online store automatically.
You can choose any payment method convenient for you from those offered by our partners - bank cards, electronic wallets, Internet banking, payment terminals. In addition, payment using Apple Pay is now available.
Try refreshing the page and repeating the payment. If this does not help, contact the support service of the company that sells you the product or service (for example: an online store, website or mobile application).
When paying, you can enter your email and we will send you payment information to it.
Paying for goods and services using Freedom Pay is absolutely safe. When paying, information is transmitted in encrypted form using the SSL 3.0 protocol and the data is stored only on a specialized payment method server. Thus, the online store does not have access to your payment data.
Freedom Pay complies with the PCI DSS data security standard, which means that bank card data is reliably protected. The transfer of your bank card details takes place over a secure connection using the modern SSL 3.0 protocol.
Your phone number is an identifier in our system. It is indicated during the payment process at payment acceptance points, and is also used by our support team to identify your order and help resolve problems.
Close the card for online transactions and send a request for its reissue, since confidential data is already known to third parties and can be reused.
Contact the issuing bank (the bank that issued the card) filing a complaint about unauthorized funds withdrawal.
Contact law enforcement authorities filing a complaint about unauthorized funds withdrawal for further proceedings
In order for us to provide assistance with a refund, please send a covering letter, RRN of payment and your contact information to the support service at email address info@freedompay.kz.
RRN (Reference Retrieval Number) - a number allowing you to find payment information at your bank. This number can be viewed in Internet banking or requested from your bank.
RRN (Reference Retrieval Number) - a number allowing you to find payment information at your bank. This number can be viewed in Internet banking or requested from your bank.
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Or fill out the form below.
Do not tell anyone your card details - CVC/CVV, card expiration date; also, login and password details for Internet banking
Do not take part in dubious draws, lotteries and competitions on the Internet.
If you receive a call from the bank and are asked to provide personal information to check or remove a limit, always call the bank’s official numbers to clarify the information.
Do not leave full card details on dubious sites. Carefully examine the payment page for correct and working links to the user agreement, social networks, etc.
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Still have questions?
Fill in the payment information and your contact details.
© 2024 Freedom Pay
The company is PCI DSS compliant
Registration number of the payment organization № 02-23-153.
Registration number of the payment organization № 02-23-153.
Address and contacts
Almaty city, Zheltoksan 115,
Kaiser Plaza, 2 floor
Kaiser Plaza, 2 floor
Operating hours: 10:00 - 19:00
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