4.1.
Procedure for providing services for the sale (distribution) of electronic money: 4.1.1. To purchase electronic money, the Client must register an electronic wallet. Registration is carried out using the Subscriber phone number.
4.1.2. To register an electronic wallet, the Client must familiarize themselves with the terms of the public Offer Agreement of the Payment Provider (hereinafter referred to as the "Offer"), posted on the Payment Provider's Website, and, if the Client agrees to the terms, the Client fully and unconditionally accepts the Offer.
4.1.3. By registering an electronic wallet, the Client accepts the terms of the Offer, and also fully and without any exceptions accepts the terms of the Offer for the provision of non-cash payment services using electronic money within the electronic money system of the Payment Provider.
4.1.4. Registration of the Client's electronic wallet in the System, as well as the purchase of electronic money and subsequent replenishment of the balance of the electronic wallet, is carried out
when the Client replenishes the electronic wallet with cash through electronic terminals of payment agents/subagents, ATMs, through financial Internet portals, as well as using payment cards and other methods of electronic payment, the list of which is posted on the System's Website in the following order:
4.1.4.1. The issue of electronic money is carried out by the issuer of electronic money after receiving money from the Client or agents in an amount equal to the nominal value of the obligations assumed.
4.1.4.2. At the time of sale of electronic money, the Client is issued a receipt or other document confirming the fact of purchase of electronic money by the Client.
4.1.5. The receipt contains the following details:
- details of the issuer, including its business identification;
- time and date of the transaction;
- receipt serial number;
- the amount of money accepted or payments received from the owner of electronic money;
- the amount of issued electronic money;
- identification code of the electronic wallet of the owner of electronic money who is an individual;
- the amount of the commission fee (if charged).
It is allowed to reflect in the receipt additional details established by the issuer of electronic money.4.1.6. Electronic money is deemed sold to the Client from the moment of reflection of information on the available balance of electronic money in the Client's electronic wallet.
4.1.7. Terms of provision of the payment service - 1 (one) business day from the moment of receipt of money from individuals, electronic money is sold to an individual with reflection in the electronic wallet of the owner of the electronic money.
4.2.
Procedure for provision of the service for acceptance and processing of payments made using electronic money: 4.2.1. In the EM System, the Payment Provider is the operator of the EM System. According to the Offer, the Operator of the EM System provides Clients with services for acceptance and processing of payments made using electronic money.
4.2. 2. In order to provide the payment service, the Client must register in the EM System and purchase electronic money. After registering the Client's account in the EM System and acquiring electronic money, the Client has the right to use the EM System, including accessing the Account Balance for the purpose of making payments.
4.2.3. Payments are made by the Client by generating, certifying and transmitting via the EM System to the issuer of electronic money an order using Electronic Money to make a payment in favor of a specific Recipient of the payment in electronic form.
4.2.4. To generate an order, the Client provides payment details (including the following information:
- The recipient of the payment, in whose favor the payment is made using electronic money;
- payment details identifying the purpose of the payment (such as the number and date of the agreement between the Client and the Recipient of the payment, other details, depending on what information must be provided at the time of payment);
- the amount of payment; etc.
in one of the following ways:
- by filling out the appropriate form on the Website;
- by filling out the appropriate form on the electronic terminal of the payment agent/subagent;
- by filling out the appropriate form on a mobile device using the EM System mobile application.
4.2.5. The verification of the payment order is carried out depending on the settings of the EM System established by the Client:
- when the Client enters the Authentication data assigned to him at the time of registration of the Client Account;
- when the Client enters the Authentication data assigned to him at the time of registration of the Client Account, as well as by entering the Confirmation Code sent/transmitted to the Subscriber Number by the software of the Payment Provider;
- when using commands via Message-confirmation of payments.
4.2.6. Entering the correct Authentication data, Confirmation codes, or commands via Message confirmation of payments is recognized by the parties as unambiguous and indisputable confirmation of the payments made.
4.2.7. Using the Authentication data in electronic messages transmitted by the Client for the purpose of authorizing the Account and using the EM System, Confirmation codes, commands transmitted via Message confirmation for the purpose of generating and sending instructions, gives rise to legal consequences similar to the use of handwritten signatures in accordance with the requirements of the legislation of the Republic of Kazakhstan, and all documents related to the execution of the Agreement for the provision of services concluded under the terms of the Offer and certified by any of the above methods are recognized as documents in writing.
4.2.8. After checking the accuracy of the Authentication data entered by the Client, Confirmation Codes or commands transmitted via Message confirmation, as well as the sufficiency of the amount of electronic money on the balance of the Client's Account to make a payment, the Payment Provider transfers the information specified by the Client in the order to the Issuer, and notifies the Client of the acceptance for execution or refusal to execute the corresponding order by the issuer of electronic money.
4.2.9. The execution by the Issuer of the Client's orders to make a payment is carried out on the terms established by the Public Offer for the provision of non-cash payment services using Electronic Money within the System.
4.2.10. The Payment Provider undertakes to record in the electronic accounting register the emergence, change or termination of mutual rights and obligations of the parties under the Service Agreement concluded by the Client by joining the Offer through the performance of implicative actions provided for by the Offer.
4.2.11. The Client is informed about each payment made by posting information in the "Reports" section of the Client's Account, access to which is provided to the Client on the System's Website. The Client undertakes to check the information in the "Reports" section at least once a day. If the Client fails to check the information about payments made in the "Reports" section on the System's Website, the Payment Provider shall not be liable due to the fact that the Client has not received information about the transaction. The Client acknowledges and, by accepting the Offer, confirms that from the moment the information about the payment made is posted in the "Reports" section on the System's Website, the Payment Provider's obligation to inform the Client has been properly fulfilled.
4.2.12. The Payment Provider may also send the Client SMS notifications about write-off transactions (except for write-off transactions in favor of the Payment Provider) and transactions to replenish the Client's Account to the Subscriber Number specified during registration of the Client's Account.
4.3.
Registration in the Electronic Money System of Partners accepting electronic money for payment: 4.4. In order for a legal entity and/or individual entrepreneur (hereinafter referred to as the Partner) to accept electronic money for payment, a Partnership Agreement for the acceptance of electronic money by the Payment Provider shall be concluded in the form agreed upon between the Partner and the Payment Provider.
4.5. In order to register a Partner in the EM System, the Partner shall perform the following actions:
- Fills out the service provider's questionnaire to connect to the EM System;
- After submitting the application, the procedure for agreeing and signing the agreement between the Partner and the Payment Provider takes place.
- Based on the assigned unique identifier of the Partner, a connection to the EM System is established.
4.6.
Procedure for the formation of statistical and other reports for the issuer of electronic money 4.6.1. The Payment Provider daily transfers to the Issuer the following set of incoming files and reports containing information on completed transactions with electronic money:
1) Incoming files (registers) intended for automated accounting of transactions:
- file detailing the operations carried out in the EM System;
- file of summary amounts by counterparties with details by provider/agent code;
- file of summary amounts by counterparties - the result of grouping the file of details of operations by the operation code and the unique contract identifier;
- a file of payment orders issued by Clients through the System’s Website or electronic terminals of payment agents/subagents;
- a file of consolidated payment orders generated by grouping payment orders issued by Clients;
- file of turnovers and balances by wallets;
2) Reports:
- report on settlements with counterparties on transactions for payment of goods and services and wallet replenishment in human-readable format (repeats the contents of the file of summary amounts by counterparties).
- report on consolidated payment orders (loan repayments) in human-readable format (repeats the contents of the consolidated payment order file);
- report on balances and turnovers by wallets.
4.6.2. A report for the National Bank of the Republic of Kazakhstan, formed in accordance with the requirements established by the regulatory legal acts of the National Bank of the Republic of Kazakhstan, is also generated and submitted on a quarterly basis.
4.7.
The procedure for reflecting electronic wallets in the EM System (scheme of cash and information flows) 4.7.1. According to the below scheme of cash and information flows between the participants of the EM System, the issue (emission) of electronic money is carried out by the Issuer after receiving money from Clients (individuals, agents, sole proprietors and legal entities), subject to registration in the EM System in accordance with the Rules.
4.7.2. The issue of electronic money to the Client is carried out by the Issuer after the Client makes a payment by means of a non-cash money transfer.
4.7.3. When depositing or transferring money, the Client indicates the number of the Electronic Wallet opened in the EM System, to which the electronic money purchased by him is credited.
4.7.4. In case of depositing money by third parties for crediting electronic money to the Client's Electronic Account, the rights and obligations with respect to the acquired/gratuitously received electronic money arise for the Client - the owner of the electronic wallet. These actions are assessed as committed by third parties in the interests of the owner of the electronic wallet.
4.7.5. The Issuer ensures that the total amount of money accepted from Clients reflected in its balance account corresponds to the amount of electronic money in the Issuer's position in the EM System.
4.7.6. The Client's electronic money is deemed to be issued by the Issuer from the moment the information on the available amount of electronic money is reflected in the Electronic wallet.
4.7.7. The Payment Provider verifies the data received from the Issuer and reflects the amount of electronic money issued specified in the Issuer's electronic message in the Issuer's position in the EM System and in the Client's Electronic wallet.
4.8.
Use and redemption of electronic money 4.8.1. Electronic money shall be used by its owner for the purpose of making payments under civil transactions, as well as for conducting other transactions on the terms and conditions determined by the Rules and not contradicting the legislation of the Republic of Kazakhstan.
4.8.2. Payments and other transactions using electronic money shall be carried out by its owner in favor of the identified owner of electronic money.
4.8.3. Electronic money owned by an unidentified individual shall not be subject to sale to the Agent (purchase by the Agent).
4.8.4. The Partner who has received electronic money in the electronic money system when conducting civil transactions has the right to a monetary claim against the issuer of electronic money in the amount of the accepted payment.
4.8.5. The maximum amount of one transaction conducted by an unidentified owner of electronic money - an individual, shall not exceed an amount equal to fifty times
the monthly calculation indicator established for the relevant financial year in accordance with the legislation of the Republic of Kazakhstan.
4.8.6. The maximum amount of one transaction performed by an owner of electronic money with simplified identification - an individual, shall not exceed an amount equal to one hundred times the monthly calculation index established for the relevant financial year, in accordance with the legislation of the Republic of Kazakhstan.
4.8.7. The maximum amount of one transaction performed by an owner of electronic money - an individual entrepreneur or a legal entity, shall not exceed an amount equal to one thousand times the monthly calculation index established for the relevant financial year, in accordance with the legislation of the Republic of Kazakhstan.
4.8.8. The maximum amount of electronic money stored on one electronic device of an unidentified owner of electronic money - an individual, shall not exceed an amount equal to one hundred times
the monthly calculation index established for the relevant financial year, in accordance with the legislation of the Republic of Kazakhstan.
4.8.9. The amount of electronic money stored in the electronic wallet of an owner of electronic money with simplified identification - an individual, shall not exceed an amount equal to three hundred times the monthly calculation index established for the relevant financial year, in accordance with the legislation of the Republic of Kazakhstan.
4.8.10. The total amount of payments and (or) other transactions using electronic money from the electronic wallet of an unidentified owner of electronic money - an individual during a business day must not exceed an amount equal to one hundred times the monthly calculation indicator established for the relevant financial year in accordance with the legislation of the Republic of Kazakhstan.
4.8.11. The total amount of payments and (or) other transactions using electronic money from the electronic wallet of an owner of electronic money with simplified identification - an individual to the electronic wallet of an owner of electronic money, who was identified or passed simplified identification, during a business day must not exceed an amount equal to three hundred times the monthly calculation indicator established for the relevant financial year in accordance with the legislation of the Republic of Kazakhstan.
4.8.12. Redemption of electronic money - a payment service providing for the exchange by the Issuer of electronic money issued by it, presented by Clients/Partners/Agents, or subject to exchange without their presentation by the owner in cases stipulated by the laws of the Republic of Kazakhstan, for an amount of money equal to their nominal value.
4.8.13. Redemption of electronic money is carried out by the Issuer by transferring an amount of money equal to their nominal value to the bank account of the Client - the owner of electronic money - an individual or by issuing cash to him.
4.8.14. To redeem electronic money to the bank account of the Client - the owner of electronic money through the mobile application and/or the System Website, the Client forms an instruction on redemption of electronic money, in which he specifies the amount of electronic money to be redeemed and specifies the bank account to which the electronic money should be redeemed. The Payment Provider sends the Client's instruction to the Issuer to carry out the redemption procedure. Before redemption, the Issuer carries out the procedure for checking the bank account specified by the owner of electronic money to which the electronic money should be redeemed:
- if, upon verification by the Issuer of the data specified by the owner of electronic money/client in the instruction, the bank account belongs to the client, the operation is deemed successful and the issuer redeems the electronic money to the client’s bank account;
- if, upon verification by the issuer of the data specified by the client in the instruction, the bank account does not belong to the Client, the electronic money is not redeemed. The Client is sent a notification of an unfinished operation to redeem electronic money due to a discrepancy between the identification data of the owner of the electronic money and the owner of the bank account.
4.8.15. Electronic money redemption operations are not available to unidentified owners of electronic money. If the client initiates an electronic money redemption operation, the client will be sent a notification about the impossibility of carrying out such an operation, with an offer to undergo a full identification procedure or a simplified identification indicating the addresses to which the owner of the electronic money can apply to undergo full identification.
4.8.16. The Issuer verifies the received data and sends a message to the Payment Provider about the redemption of electronic money based on the Client's application.
4.8.17. When redeeming electronic money, the amount of money issued must correspond to the amount of electronic money presented for redemption.
4.8.18. It is prohibited to redeem electronic money by transferring money to a bank account or electronic payment instrument of the owner of electronic money - an individual without receiving confirmation of the ownership of the bank account or electronic payment instrument by this individual.
4.9.
Procedure for closing an electronic wallet in the electronic money system 4.9.1. When the Client closes the electronic wallet, an instruction to close the Electronic wallet is generated in the mobile application and/or on the System Website, indicating the method for withdrawing electronic money (if any) in cash and/or non-cash form. If the Client is not identified, he/she must undergo the identification/simplified identification procedure to close the Electronic wallet. After completing such a procedure, the Client sends an instruction to close the Electronic wallet and withdraw electronic money in the ways specified above. After redeeming the electronic money, the Payment Provider sends the Client's instruction to close the Electronic wallet to the Issuer to close the electronic wallet.
4.9.2. If there is no electronic money in the Client's Electronic wallet, the identification procedure for closing the Electronic wallet is not required by the legislation of the Republic of Kazakhstan.
4.10.
Full and simplified identification of the owner of electronic money - an individual 4.10.1. The Identification Procedure in the System is divided into simplified and full identification.
4.10.2. Full identification of the owner of electronic money is carried out by the Electronic Money Operator in the personal presence of the owner of electronic money and upon presentation of an identity document, or by means of remote identification based on information from available sources received from the operational center of the interbank money transfer system, as well as in another way that does not contradict the requirements of the legislation of the Republic of Kazakhstan.
4.10.3. Identification includes the implementation of the following measures:
- recording information necessary to identify an individual performing a transaction with money or other property and (or) other property: details of the document certifying his identity, individual identification number, as well as legal address;
- recording information necessary to identify a legal entity conducting a transaction with money or other property and (or) other property: data from constituent documents, business identification number, and location address.
4.10.4. The simplified identification of the Client is carried out by holding a video conference session or by recording the Client's image using a specialized application implementing the technology for detecting the movement of the person being interviewed during the identification process.
4.10.5. The simplified identification is carried out through the official Internet resource and (or) mobile application of the Issuer and/or the Operator. During the simplified identification, the Operator ensures:
- full identification of the owner of electronic money - an individual and a document certifying his identity;
- obtaining confirmation from open sources of the individual identification number of the owner of electronic money - an individual.
4.10.6. The payment service provision period is within 1 (one) business day following the day of payment acceptance.
4.11.
The procedure for providing the service for processing payments initiated by the Client in electronic form and transferring the necessary information to the bank, organization carrying out certain types of banking operations, to make a payment and (or) transfer or accept money for these payments (hereinafter referred to as payments): 4.11.1. The payment processing service is provided as follows:
4.11.1.1. The Payment Provider, within the framework of the agreement concluded with the servicing Bank, ensures the processing of payments initiated by the Client, including using bank cards, indicating the details of the purpose of the relevant payment and the beneficiary of the relevant payment, followed by ensuring the transfer of the payment details for its execution in favor of the relevant Bank, and the Bank, in turn, executes the Client's instructions transmitted through the Payment Provider in electronic form.
4.11.1.2. The Client initiates payments via WEB applications, online applications, mobile applications (applications for mobile devices), self-service terminal software, widgets and other applications that enable the Client to initiate electronic orders to debit funds from the Client's bank card with their crediting to the Bank for the purpose of subsequent execution of the Client's order/instruction received by the Payment Provider from the Client and transferred by the Payment Provider to the Bank.
4.11.1.3. When providing a payment service, the Payment Provider ensures the following algorithm of actions:
- The client logs into the relevant application of the Payment Provider via the Internet, mobile phone, or self-service terminal;
- The Client becomes familiar with the tariff (commission amount) for the provision of the relevant service by the Payment Provider;
- The client becomes familiar with the terms of the payment service and agrees to the terms of the offer agreement posted in the relevant application;
- The Client initiates a payment in favor of the Service Provider and/or a money transfer in favor of an individual (beneficiary) in the application;
- The Client enters the details for the Bank to execute the payment into the electronic application;
- To pay a fee and/or transfer money, the Client enters the details of a bank card or bank account;
- The Payment Provider initiates the Client’s order received in electronic form by sending a request to the Bank;
- The Bank, having received confirmation from the Payment Provider and the Client, debits from the Client’s bank card and/or current account the amount of the transaction initiated by the Client, taking into account the commission fee of the Payment Provider;
- The Payment Provider receives confirmation of payment execution from the bank;
- The Payment Provider issues the client an electronic confirmation confirming that the client has completed the transaction and that the Payment Provider's commission has been debited from the client;
- The Bank, based on the data received electronically during the transaction, transfers funds for transactions to the current account of the Service Provider and/or to the bank card and/or IBAN of the Client, minus the commission fee of the Bank and the Payment Provider.
- The Bank's transfer to the current account of the Service Provider for payments made, as well as to the bank card and/or IBAN of the Client within the framework of payments received from the Service Provider, is made by the Bank in the currency permitted by the special transit account of the servicing Bank.
4.11.2. Payment service provision terms - within 1-4 business days from the day following the day of payment receipt.